Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

It depends on where you are. U.S orders will be shipped via UPS or USPS; and International Orders will be shipped via DHL or UPS.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company..

All orders are processed within 2–5 business days before being shipped.

 Yes! Once your order ships, you’ll get a tracking number via email. If it’s missing from your inbox, check your spam or junk folder.

 We ship all orders from New York, USA with care and secure packaging.

 We gladly accept returns on non-sale items if the return process is initiated within 7 days of delivery. To be eligible for a return, items must meet all of the following conditions:

•  Unworn and unused
•  No stains of any kind
•  No smell of any kind (including perfume, smoke, or deodorant)
•  Tags must be attached
•  Must be returned in the original condition you received it

The return must be shipped back within 7 days of delivery. Return shipping is the customer's responsibility unless the item received was incorrect or defective.

Please contact us at info@btkcollection.com before sending your return

Items purchased during a sale, promotion, or with a discount code may be approved for return within 14 days of delivery if they meet our return conditions.

Approved returns for these items are issued as store credit only. Refunds to the original payment method are not available for promotional purchases.

However, if you receive a damaged or defective sale item, please contact us within 7 days of delivery. We’ll send a replacement after receiving the damaged item.

After your return or exchange request is approved, the return label is emailed to the email address used on your order.

Please check your inbox, junk, spam, promotions, and updates folders, because return label emails can sometimes be filtered outside of your main inbox.

You can also search your email for:

BTK COLLECTIONS
return label
shipping label
exchange

If you still cannot locate the label after checking those folders, please text us with your full name and order number so we can review your request and resend the label if needed. Texting is the fastest way to receive help with return and exchange label questions.

Email us at info@btkcollection.com with:

• Your order number
• A photo of the damaged item
  We’ll ship you a replacement at no extra cost.

Return shipping is the customer’s responsibility unless the return is due to our error (e.g., wrong or faulty item).

Yes, you may cancel your order within 3 hours of placing it. Email us with the subject line “CANCEL” and include your order number.

 Please reply to your order confirmation email with the correct address within 3 hours of placing the order.

We offer a curated collection of classic elegant women’s dresses, top and bottom wear, accessories and fashionable jewelry including earrings, necklaces, and bracelets.

 Yes, but we recommend referring to the Size Chart/ Guide which locate on top of Add To Cart button on each product page for the most accurate fit.

 Please reach out via our Contact Page or email info@btkcollection.com. Our support team will respond within 24 hours.

Yes — if you share BTK COLLECTIONS with a friend or family member and they shop for the first time, we’ll thank you with store credit. Learn more on our Share BTK COLLECTIONS page.

Referral store credit is issued after a first-time customer completes their purchase and the order is not returned. Once confirmed, we’ll apply the store credit as a thank-you.

Yes, minimum purchase is $150. Referral credit applies to qualifying first-time purchases. Orders must be completed and not returned.